HRSG BPO

We let companies focus on their core business

What We Do

Our expertise in HR BPO solutions can minimize your administrative worries, mitigate regulatory penalties, and re-engineer your business for maximum efficiency.

Our Edge

Our technology advantage – Decibel® HRMS

Decibel is a cutting-edge Human Resource Management System (HRMS) developed by HRSG for HR departments and employees. Discover why more than 50,000 active users love it.

Dedicated to service delivery excellence

With over a decade of experience working with industry leaders, we are able to bring proven processes, top technology and best practices to provide you a full range of HR BPO solutions that are flexible, scalable, integrated and global.

Recognized and trusted

Our quality product offering, competitive pricing, and relentless pursuit of customer satisfaction are only a few reasons why a growing number of local and multinational clients have entrusted us to manage a variety of their HR functions.

Comprehensive HR solutions

HRSG BPO gives you the most comprehensive set of human capital management capabilities available today, with a single solution that unites the five major areas of HRMS: human resource management, benefits administration, payroll services, time and labor, and talent management.

Our Services

Payroll that is fast, easy, and accurate - and delivers insights

Get beyond the paycheck mentality. Discover how our payroll services can become a catalyst for your business transformation. With over 20 years of experience, we deliver faster and easier payroll processing that saves time, unlocks valuable insights, improves compliance, and drives comprehensive human capital management. Whether you mark your payroll as local or single-process, bureau or managed service, multi-country or global, payroll is HRSG BPO’s core area of expertise.

Key features

  • End-to-end payroll processing with hire-to-retire service delivery efficiencies
  • Payroll compliance management from deduction to disbursement of legislative levies including income tax and ESS to local/federal authorities, as well as monthly and annual filing/reporting compliance
  • Multiple payrolls processing, facilitation to segregate payroll based on wage type, frequency, level, location and more
  • Access to MIS | reports, from payroll summary to detailed month-on-month reconciliation, employee grade and department wise on a weekly, monthly or daily basis in addition to 24/7 access on Decibel via Employer portal
  • Employee access to pay slips via Decibel or on-site delivery as required, along with Email and SMS alerts
  • Monthly voucher for payroll accrual and assistance with internal and external audits
  • System and data consolidation to enable better tracking and auditing

Transform attendance and absence from a basic requirement to a strategic necessity

1. Attendance management
Global time tracking and attendance is not just about good management. It can be the foundation for unlocking your workforce’s potential and making smarter HR decisions. Our time and attendance tracking tools go beyond basic time clocking to help you enhance productivity by managing the workforce and tracking employee attendance more efficiently—all while reducing costs.

Key features

  • Flexible time collection methods, biometrics, barcode, electronic register and more
  • Tracking time and attendance
  • Managing shifts and leaves
  • Scheduling so you are covered when you need it
  • Analyzing and reporting on your labor force
  • Mobilizing time tracking and staff management
  • Centralized attendance management
  • Full range of reporting being part of subscription

2. Absence management
Managing leave requires precision and expertise in several areas including legal compliance, employee eligibility, and payroll coordination. All of this can combine to create a big drain on your organization’s resources and create risk of inaccuracy or noncompliance. Our tools, backed up by our unrivalled support and expertise, will transform how you track attendance and absence, and what it means to your business.
Whether you are a service provider or managing an industry, HRSG BPO can help you administer your company leave policies and compliance in both paperless or hybrid environments for the following types of leaves:

  • Annual Leave | Paid Time off | Privilege Leave
  • Maternity | Paternity I Compassionate
  • Casual Leave | Short Leave
  • Sick Leave
  • Pilgrimage Leave
  • Compensatory Leave

Key features

  • Auto calculations based on leave eligibility as per legislation and employer policy on a worker’s years of service, hours worked and other legal criteria
  • Accurate tracking of paid and unpaid leaves so workers are granted the right amount of leave
  • 24/7 access for individual workers, their supervisors and HR professionals via web and mobile tools
  • Reporting tools to oversee leave activity and identify patterns of abuse
  • Consultative implementation process and tools, along with best practices to help you meet your compliance obligations

Streamlined, integrated, and accurate benefits administration—all in a paperless environment

It’s time you got as much out of your benefits plans as your employees do.
HRSG BPO’s automated and integrated benefits administration lets you choose what you want and pay only for what you use. We provide end of service benefits administration (pension, gratuity, provident fund, employee old age benefits and social security) as well as health & life medical benefits administration (outpatient and hospitalization).

Benefits administration with HRSG BPO means you can:

  • Reduce time, energy, paper and headcount associated with administering benefits programs
  • Lower the cost of educating your workforce about their benefits
  • Put you on the road toward achieving higher employee satisfaction
  • Stay in line with legislative requirements
  • Get our experts to handle whatever benefits service issue you throw at them


Key features:

  • End of service benefits management from administration of transactions to financial statements, trial balance, vouchers, and profit allocation to access of member register for both you and your employee
  • Health benefits, whether policy compliances for claim management or life insurance administration through auto-integration of employment updates with payroll
  • Facilitation for claim coordination with insurance company and availability of updated online status
  • Automated registration with EOBI for you and employees

Timely registration and periodical compliance reporting

We are your virtual back office - available 24/7

We’re no longer living in a 9 to 5 world. The day to day realities of life often get in the way of your employees’ ability to call for benefits during office hours. That’s why our HR Service Centre is available 24/7 to respond to issues that employees cannot address using HRMS or self-service options.

HR Service Centre with HRSG BPO means:

  • 24/7 connectivity with HR through Decibel Chat as well as Virtual HR Connect center where employees can discuss their matters LIVE with experienced service professionals ensuring complete guidance to a diversified workforce
  • An extension of your HR department, so your employees feel as though they’re talking with someone from your organization, not a third-party help line
  • Measure HR service excellence based on analyses of true customer satisfaction


Key features
 

  • Efficient management of HR operations with increased customer satisfaction.
  • Quick view of outstanding tickets with target time to help employees prioritize work
  • Identifying reporting trends in service volumes and issues at meaningful level

The complexity of managing workforce, simplified

Your workforce helps you earn money. But it can also cost a lot of money. The big question is: how can you maximize the value of your people and minimize what you spend on managing them? We have the answers.

Workforce administration with HRSG BPO means you can:

  • Manage workforce and business effectively and efficiently with best-practice processes and innovative, intuitive tools
  • Get hassle-free employee data management through employee self-service platform
  • Improve quality and speed of HR services
  • Reduce operational costs and carbon footprint
  • Ensure a single source of truth for all employee data

 

Key features

 

  • Explore self-service options including:
    • Personal information like contact details
    • Work experience and education profile
    • Dependents’ information
    • Beneficiary information for retirement benefits
    • Employment profile with identification of line manager
  • Training profile
  • Explore HR data analytics for turnover, organization profiling based on qualification and level, employee diversity and headcount.

Simplify and automate your talent management program

It’s time to align talent with strategy so your business—and your people—can scale new heights. Our talent management services offer recruitment process automation, outsourcing and performance management that fit your organization culture and delivers results.

Talent management with HRSG BPO means you can:

  • Recruit your future workforce while ensuring candidate satisfaction and strengthen the employment brand
  • Reduce costs, risks and administrative burdens with an industry-leading technology
  • Use the best screening and selection tools to source the best talent
  • Keep talent on track with a performance management system that measures employee progress against your company’s larger vision
  • Have a plan and process for dealing with organizational change through good succession management
  • Using proven performance management tools to improve your overall human capital management

 

Key features

  • Automation of recruitment process
  • Goal setting, periodical reviews, 360-degree feedback, competency library, year-end reviews bested suited to your organization
  • Onboarding, exit interviews, confirmation reviews and more
  • Automated administration of organization structure and letter management

Expense management with HRSG BPO means you can:

Nothing is more tedious than administrating employee expense reimbursements. We can simplify this for you by managing everything from individual details to big-picture spend trends.

Expense management with HRSG BPO means you can:

  • Get the details on the who, what and where of each expense
  • Manage high transaction volumes easily and economically
  • Speed up the reimbursement process by leveraging paperless technology
  • Eliminate time-consuming, labor-intensive, and mistake-prone manual processes
  • Consistently and effectively enforce expense policies and ensure compliance

 

Key features

  • All expense management solutions including travel, mobile bills, fuel, vehicle maintenance, entertainment and subscriptions
  • Travel planning including booking, lodging and travel claim reimbursement
  • Automated management of expense claims with policy checks
  • Informed claim management through email and SMS alerts
  • Expense management reporting from individual claim reimbursement tracking to holistic view of the organization
+ Payroll Services

Payroll that is fast, easy, and accurate - and delivers insights

Get beyond the paycheck mentality. Discover how our payroll services can become a catalyst for your business transformation. With over 20 years of experience, we deliver faster and easier payroll processing that saves time, unlocks valuable insights, improves compliance, and drives comprehensive human capital management. Whether you mark your payroll as local or single-process, bureau or managed service, multi-country or global, payroll is HRSG BPO’s core area of expertise.

Key features

  • End-to-end payroll processing with hire-to-retire service delivery efficiencies
  • Payroll compliance management from deduction to disbursement of legislative levies including income tax and ESS to local/federal authorities, as well as monthly and annual filing/reporting compliance
  • Multiple payrolls processing, facilitation to segregate payroll based on wage type, frequency, level, location and more
  • Access to MIS | reports, from payroll summary to detailed month-on-month reconciliation, employee grade and department wise on a weekly, monthly or daily basis in addition to 24/7 access on Decibel via Employer portal
  • Employee access to pay slips via Decibel or on-site delivery as required, along with Email and SMS alerts
  • Monthly voucher for payroll accrual and assistance with internal and external audits
  • System and data consolidation to enable better tracking and auditing
+ Attendance & Absence Management

Transform attendance and absence from a basic requirement to a strategic necessity

1. Attendance management
Global time tracking and attendance is not just about good management. It can be the foundation for unlocking your workforce’s potential and making smarter HR decisions. Our time and attendance tracking tools go beyond basic time clocking to help you enhance productivity by managing the workforce and tracking employee attendance more efficiently—all while reducing costs.

Key features

  • Flexible time collection methods, biometrics, barcode, electronic register and more
  • Tracking time and attendance
  • Managing shifts and leaves
  • Scheduling so you are covered when you need it
  • Analyzing and reporting on your labor force
  • Mobilizing time tracking and staff management
  • Centralized attendance management
  • Full range of reporting being part of subscription

2. Absence management
Managing leave requires precision and expertise in several areas including legal compliance, employee eligibility, and payroll coordination. All of this can combine to create a big drain on your organization’s resources and create risk of inaccuracy or noncompliance. Our tools, backed up by our unrivalled support and expertise, will transform how you track attendance and absence, and what it means to your business.
Whether you are a service provider or managing an industry, HRSG BPO can help you administer your company leave policies and compliance in both paperless or hybrid environments for the following types of leaves:

  • Annual Leave | Paid Time off | Privilege Leave
  • Maternity | Paternity I Compassionate
  • Casual Leave | Short Leave
  • Sick Leave
  • Pilgrimage Leave
  • Compensatory Leave

Key features

  • Auto calculations based on leave eligibility as per legislation and employer policy on a worker’s years of service, hours worked and other legal criteria
  • Accurate tracking of paid and unpaid leaves so workers are granted the right amount of leave
  • 24/7 access for individual workers, their supervisors and HR professionals via web and mobile tools
  • Reporting tools to oversee leave activity and identify patterns of abuse
  • Consultative implementation process and tools, along with best practices to help you meet your compliance obligations
+ Benefits Administration

Streamlined, integrated, and accurate benefits administration—all in a paperless environment

It’s time you got as much out of your benefits plans as your employees do.
HRSG BPO’s automated and integrated benefits administration lets you choose what you want and pay only for what you use. We provide end of service benefits administration (pension, gratuity, provident fund, employee old age benefits and social security) as well as health & life medical benefits administration (outpatient and hospitalization).

Benefits administration with HRSG BPO means you can:

  • Reduce time, energy, paper and headcount associated with administering benefits programs
  • Lower the cost of educating your workforce about their benefits
  • Put you on the road toward achieving higher employee satisfaction
  • Stay in line with legislative requirements
  • Get our experts to handle whatever benefits service issue you throw at them


Key features:

  • End of service benefits management from administration of transactions to financial statements, trial balance, vouchers, and profit allocation to access of member register for both you and your employee
  • Health benefits, whether policy compliances for claim management or life insurance administration through auto-integration of employment updates with payroll
  • Facilitation for claim coordination with insurance company and availability of updated online status
  • Automated registration with EOBI for you and employees

Timely registration and periodical compliance reporting

+ HR Service Centre

We are your virtual back office - available 24/7

We’re no longer living in a 9 to 5 world. The day to day realities of life often get in the way of your employees’ ability to call for benefits during office hours. That’s why our HR Service Centre is available 24/7 to respond to issues that employees cannot address using HRMS or self-service options.

HR Service Centre with HRSG BPO means:

  • 24/7 connectivity with HR through Decibel Chat as well as Virtual HR Connect center where employees can discuss their matters LIVE with experienced service professionals ensuring complete guidance to a diversified workforce
  • An extension of your HR department, so your employees feel as though they’re talking with someone from your organization, not a third-party help line
  • Measure HR service excellence based on analyses of true customer satisfaction


Key features
 

  • Efficient management of HR operations with increased customer satisfaction.
  • Quick view of outstanding tickets with target time to help employees prioritize work
  • Identifying reporting trends in service volumes and issues at meaningful level
+ Workforce Administration

The complexity of managing workforce, simplified

Your workforce helps you earn money. But it can also cost a lot of money. The big question is: how can you maximize the value of your people and minimize what you spend on managing them? We have the answers.

Workforce administration with HRSG BPO means you can:

  • Manage workforce and business effectively and efficiently with best-practice processes and innovative, intuitive tools
  • Get hassle-free employee data management through employee self-service platform
  • Improve quality and speed of HR services
  • Reduce operational costs and carbon footprint
  • Ensure a single source of truth for all employee data

 

Key features

 

  • Explore self-service options including:
    • Personal information like contact details
    • Work experience and education profile
    • Dependents’ information
    • Beneficiary information for retirement benefits
    • Employment profile with identification of line manager
  • Training profile
  • Explore HR data analytics for turnover, organization profiling based on qualification and level, employee diversity and headcount.
+ Talent Management Services

Simplify and automate your talent management program

It’s time to align talent with strategy so your business—and your people—can scale new heights. Our talent management services offer recruitment process automation, outsourcing and performance management that fit your organization culture and delivers results.

Talent management with HRSG BPO means you can:

  • Recruit your future workforce while ensuring candidate satisfaction and strengthen the employment brand
  • Reduce costs, risks and administrative burdens with an industry-leading technology
  • Use the best screening and selection tools to source the best talent
  • Keep talent on track with a performance management system that measures employee progress against your company’s larger vision
  • Have a plan and process for dealing with organizational change through good succession management
  • Using proven performance management tools to improve your overall human capital management

 

Key features

  • Automation of recruitment process
  • Goal setting, periodical reviews, 360-degree feedback, competency library, year-end reviews bested suited to your organization
  • Onboarding, exit interviews, confirmation reviews and more
  • Automated administration of organization structure and letter management
+ Expense Management Solutions

Expense management with HRSG BPO means you can:

Nothing is more tedious than administrating employee expense reimbursements. We can simplify this for you by managing everything from individual details to big-picture spend trends.

Expense management with HRSG BPO means you can:

  • Get the details on the who, what and where of each expense
  • Manage high transaction volumes easily and economically
  • Speed up the reimbursement process by leveraging paperless technology
  • Eliminate time-consuming, labor-intensive, and mistake-prone manual processes
  • Consistently and effectively enforce expense policies and ensure compliance

 

Key features

  • All expense management solutions including travel, mobile bills, fuel, vehicle maintenance, entertainment and subscriptions
  • Travel planning including booking, lodging and travel claim reimbursement
  • Automated management of expense claims with policy checks
  • Informed claim management through email and SMS alerts
  • Expense management reporting from individual claim reimbursement tracking to holistic view of the organization
decible-tm

Decibel® HRMS is an all-in-one digital HR solution to manage your workforce on a single platform.